| What If I Enter My Address Incorrectly? |
11/10/2010 by
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| Contact us immediately. If we have not shipped your item we will simply correct the address. If you enter your shipping address incorrectly and it has already been shipped the UPS must make an address correction. Moon Glow Candle Supplies incurs an a |
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| How Long Will My Order Take To Reach Me? |
11/10/2010 by
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| We do our best to process orders within 1 business day ~ really we do! But depending upon the day and order size, this is not always possible. To view the estimated ship time with UPS, you can visit UPS Transit Time |
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| What Is Your Return/Refund Policy? |
11/10/2010 by
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| Moon Glow Candle Supplies maintains a generous return policy, and we will gladly receive any product if you are not satisfied, excluding closeout items, fragrance and bath/body products. The following return policies are strictly enforced. |
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| In what ways may I order? |
11/10/2010 by
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| Our secure shopping cart, after selecting your items, allows you to choose different payment methods: |
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| Trouble Ordering? |
11/9/2010 by
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| If for any reason you think your order may be incorrect or did not go through, call us toll free at (866) 477-1408 |
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| Your Privacy |
4/6/2006 by
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to kee |
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| Privacy on Other Web Sites |
4/6/2006 by
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| Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties. |
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| Order Acceptance Policy |
4/6/2006 by
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Moon Glow Candle Supplies reserves the right at any time after receipt of your |
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| Credit Cards |
4/6/2006 by
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| We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number yo |
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| How Will My Order Be Shipped? |
4/6/2006 by
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| We offer UPS Ground, 3-Day Select, 2nd Day Air and Next Day Air. UPS requires a street address, and will not deliver to a PO Box.
Orders shipped outside the Continental USA will be shipped via USPS Priority Mail. USPS orders require additional |
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| Out-of-Stock Products |
4/6/2006 by
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| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. How |
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| Typographical Errors |
4/6/2006 by
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect pr |
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| Links |
4/6/2006 by
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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| Copyright and Trademark Notice |
4/6/2006 by
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2000 |
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| Other Conditions |
4/6/2006 by
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Moon Glow Candle Supplies. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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