Moon Glow Candle Supplies
Home  |   My Account  |   Contact Us  |  
1-800-651-9577
0 item(s) / Total: $0



Home > Company Policies
 
< What If I Enter My Address Incorrectly?  |  What Is Your Return/Refund Policy? >
 
How Long Will My Order Take To Reach Me?
 11/10/2010  by 

We do our best to process orders within 1 business day ~ really we do! But depending upon the day and order size, this is not always possible. To view the estimated ship time with UPS, you can visit UPS Transit Time

We rarely experience being out of stock on an item, but occasionally we are. In this event, we hold your order if we know the out-of-stock item is due within 2 days. If we don't expect it within 2 days, we will call you and let you know that we are shipping a partial order. If you cannot wait for a back order, you will be presented with the opportunity to cancel the item from your order. Once the item is back in stock, we will ship the item(s) via UPS Ground at No Extra Charge to you! If your original order contained an extra charge for a faster shipping method, the extra shipping charge for the backordered item will be deducted from your original shipping charge. That's our dedication to serve you!

If you chose 3-Day Select, 2nd Day Air, or Next Day Air UPS shipping, please understand the number of days does not include the day the order is sent, nor the weekends. If you are counting on your order by a certain day, you must state the delivery deadline during order checkout under "Special Instructions", or call us free at (866) 477-1408. If we are not able to ship your order in time to reach you by your deadline, we will call you.

When your package is shipped, you will receive a UPS Shipment Notification at the email you provided in your order. You can directly track your package any time with the information in that notification.

< What If I Enter My Address Incorrectly?  |  What Is Your Return/Refund Policy? >