Moon Glow Candle Supplies
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What Is Your Return/Refund Policy?
 11/10/2010  by 

Moon Glow Candle Supplies maintains a generous return policy, and we will gladly receive any product if you are not satisfied, excluding closeout items, fragrance and bath/body products. The following return policies are strictly enforced.

1) Products must be unused
2) Products must be returned within 30 days of order date.
3) Partial packages will be credited/refunded for the amount returned only.
4) You must call us at 1-605-717-1470 to obtain authorization to return products. A refund will not be given on items returned without an authorization number.
5) There is absolutely no return or refund for fragrance, dye, lotions, butters, soaps, and 25-lb. boxes of sand ~ NO EXCEPTIONS*.
6) A 15% restocking fee will be deducted from the refund of returned goods.
7) Shipping/Handling charges are not refunded, and return shipping is not reimbursed.
8) Products must be packed safely for return. Broken items received will not be refunded if packing is inadequate.

In the event you receive a broken item, please call us immediately. In most cases we will give you the choice of a refund for the broken items, or a replacement. If broken items hold a value of $10.00 or more, we may file a UPS claim. UPS requires the customer save all packing material for 10 days after the claim is filed.

*NO EXCEPTIONS Absolutely no return or refund on fragrance, dye, lotions, butters, and soap.  We have made these products available in sample sizes, so you can try a small amount to insure you will be satisfied with this product before ordering larger sizes. Moon Glow Candle Supplies will not be responsible if you choose not to order samples first.

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