Moon Glow Candle Supplies
maintains a generous return policy, and we will gladly receive any product
if you are not satisfied, excluding closeout items, fragrance and bath/body
products. The following return policies are strictly enforced.
must be unused
2) Products must be returned within 30 days of order date.
3) Partial packages will be credited/refunded for the amount returned
4) You must call us at 1-605-717-1470 to obtain authorization to return
products. A refund will not be given on items
returned without an authorization number.
5) There is absolutely no return or refund for fragrance, dye, lotions,
butters, soaps, and 25-lb. boxes of sand ~ NO EXCEPTIONS*.
6) A 15% restocking fee will be deducted from the refund of returned
7) Shipping/Handling charges are not refunded, and return shipping
is not reimbursed.
8) Products must be packed safely for return. Broken items received
will not be refunded if packing is inadequate.
event you receive a broken item, please call us immediately. In most
cases we will give you the choice of a refund for the broken items,
or a replacement. If broken items hold a value of $10.00 or more, we
may file a UPS claim. UPS requires the customer save all packing material
for 10 days after the claim is filed.
EXCEPTIONS Absolutely no return or refund on
lotions, butters, and soap. We
have made these products available in sample sizes, so you can try a
small amount to insure you will be satisfied
with this product before ordering larger sizes. Moon Glow
Candle Supplies will not be
responsible if you choose not to order samples first.